Enhanced Advising System

BTC’s Enhanced Advising and New Student Orientation interventions have evolved into an integrated student support program over the past four years. This work has resulted in the development of a new student entry process that includes mandatory small group advising and registration sessions, a new student orientation event, an enhanced College Success Foundations course that is required for students placing into developmental course levels, an advising case management structure that is based on program of interest, integrated advising and career services, and a robust Early Alert system. This enhanced student support system was implemented in Fall 2013 and has been increasingly bolstered by BTC’s Communication Relationship Management (CRM) system. BTC has implemented Hobson’s Connect CRM module (which serves prospective students) and is in the process of implementing the Starfish module (which serves enrolled students). These CRM systems are powerful tools for BTC and have enabled the ongoing transformation of its entry and advising services, including: 1) helping the college shift from a reactive, walk-in advising system to a proactive, case management model where advisors are linked to students within program clusters throughout the student’s pathway; 2) implementing a robust Early Alert warning system for struggling students; and 3) increasing the college’s ability to offer academic planning tools that can be used by any student, faculty or staff member. BTC representatives have hosted teams from peer campuses interested in learning more about BTC’s enhanced system, and intervention leaders have presented information about this new system at multiple state and national conferences and meetings over the past two years.

Advising staff are currently implementing a CRM module (Starfish) that will help staff and students create more robust and long-term academic and graduation plans. Staff are mapping out student support process flows to help identify what students experience in their enrollment and advising journey (and when) in order to help ensure consistency of student experiences and identify where improvements might be made. Intervention leads and support staff plan to look at focus group results and other data to assess what types of advising services may be most effective. Staff will also look at disaggregated student outcomes and other data to identify specific groups of students for whom specialized or intensive advising processes might be appropriate. Stakeholders will continue to identify issues or gaps in systems integration, procedures or policies that could act as stumbling-blocks for the new advising system.

Data show promising results: from Fall 2014 to Fall 2015, pre-program students who met with an advisor were retained at a rate 17% higher than those who did not meet with an advisor, and program students were retained at a rate 35% higher than those who did not meet with an advisor. In the 2014-15 academic year, first quarter pre-program students who met with an advisor were 26% more likely to continue into their second quarter than those students who did not meet with an advisor.

ID 16681

To contact this college about this intervention, take note of the ID above, ID #16681, and then fill out the intervention contact request form

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