Adopting New Technologies for Student Success

This report presents a literature-based framework that identifies characteristics associated with colleges’ readiness for technology adoption (the RTA framework). By differentiating between implementation and adoption, we provide a new way of thinking about technology-based reforms as tools for changing end-user practice and student experiences. We conceive of implementation as the first step in instituting technological change within an organization. Implementation entails selecting an appropriate technological tool and ensuring that the organizational infrastructure supports its use. “Going live” with a new technology-based product is a key signifier that the product has been implemented. Not all technology products that are implemented, however, are actually adopted by the organization. Adoption, in this framework, refers to the use of the system by college personnel and students in their daily work practices. Ideally, a new technology will fundamentally change end-user practice in order to improve college functioning and student outcomes.

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